Agency Quality Metrics
Understand the comprehensive quality standards and performance metrics we use to evaluate and verify home health agencies in our network.
Our Quality Assessment Framework
We evaluate home health agencies using a comprehensive framework that measures clinical outcomes, patient satisfaction, operational excellence, and regulatory compliance. Our multi-dimensional approach ensures that only the highest-quality agencies are included in our network.
Data-Driven Evaluation
We analyze objective performance data from multiple sources including CMS, state agencies, and patient outcomes.
Continuous Monitoring
Quality metrics are reviewed quarterly to ensure agencies maintain high standards over time.
Key Quality Metrics
Clinical Outcomes
Measuring patient health improvements and care effectiveness
- Improvement in Ambulation: Percentage of patients showing improved mobility and walking ability
- Improvement in Bathing: Patients gaining independence in daily living activities
- Improvement in Pain Management: Reduction in pain levels and improved comfort
- Medication Management: Proper medication administration and patient education
- Wound Healing: Timely and effective wound care and healing rates
Patient Safety Metrics
Ensuring patient safety and preventing adverse events
- Hospital Readmission Rates: Lower rates indicate better care coordination and patient management
- Emergency Department Visits: Tracking preventable ED visits during care episodes
- Fall Prevention: Incidents of patient falls and injury prevention measures
- Infection Control: Rates of healthcare-associated infections and prevention protocols
Patient Satisfaction
Measuring patient experience and satisfaction with care
- Overall Care Rating: Patient ratings of overall quality of care received
- Communication Quality: How well staff communicated with patients and families
- Recommendation Likelihood: Willingness to recommend the agency to others
- Timeliness of Care: Staff arriving on time and providing care as scheduled
Operational Excellence
Evaluating agency operations and administrative quality
- Staff Qualifications: Credentials, certifications, and ongoing training of clinical staff
- Staff Retention Rates: Lower turnover indicates stable, experienced care teams
- Response Time: Speed of initial assessment and care initiation
- Documentation Quality: Accuracy and completeness of patient records and care plans
Our Scoring System
Each agency receives a comprehensive quality score based on weighted metrics across all categories. Only agencies meeting our minimum threshold in each category are included in our network.
Quality Score Breakdown
Minimum Standards
To be included in our network, agencies must achieve a minimum score of 85/100 overall, with no category scoring below 80. Agencies are re-evaluated quarterly to ensure continued compliance with our quality standards.